This policy explains your rights to cancel, return, and get a refund for orders placed with Telnet.ie, in line with Irish and UK consumer protection law. It applies to consumers only, not trade or business purchases.
14-day right to cancel
If you are a consumer, you can cancel your order for any reason within 14 days of receiving your goods, without giving a reason, under the EU Consumer Rights Regulations (or the UK Consumer Contracts Regulations 2013 for UK orders). Simply email us at [Contact Email] with your order number to let us know you wish to cancel.
Returning your item
Once you have told us you want to cancel, you have 14 days to send the goods back to us. Items must be unused, in their original packaging, and in a resaleable condition. You are responsible for the cost of return postage unless the item is faulty, damaged, or not as described.
Refunds
Once we receive your returned item, we will inspect it and process your refund, including the standard delivery charge you originally paid, within 14 days. Refunds are made to your original payment method.
Faulty or damaged items
If an item arrives faulty, damaged, or different from what you ordered, contact us at [Contact Email] with your order number and photos of the issue. You are entitled to a free repair, replacement, or refund under the Irish Consumer Rights Act 2022 (or the UK Consumer Rights Act 2015), and we will cover return postage in these cases.
Non-returnable items
For hygiene and safety reasons, items such as opened earphones, wired or wireless earbuds, and other sealed audio accessories cannot be returned once the seal is broken, unless faulty. This does not affect your statutory rights for faulty goods.
Contact us
For any cancellation, return, or refund query, email [Contact Email] with your order number.
Note
This page is a compliance starting draft covering the Irish and UK 14-day statutory cancellation right. It should be reviewed by a qualified solicitor and updated with your final contact details before the store goes live.